Sales Force Automation

Sales Force Automation and your business

Sales managers should consider sales force automation to meet one or more of the following business objectives:

• Increased Sales – Cut out time consuming paperwork by automating the order taking process. This gives your sales people more time to make additional sales calls each day.
• Increased Order Value – Empower your sales people to up-sell. Increase the value of each order with real time specials, new product releases, end of line offers and promotions.
• Increased Order to Visit Ratio – Ensure your sales people have all the information they need in real time to answer any questions and close an order on every visit.
• Reduced Staff Numbers – Automating order processing reduces the need for customer service staff to manually enter orders.
• Greater Visibility – Receive call reports immediately after the visit is complete, allowing you to track the progress of your team and respond to customer issues as they arise.

To see the benefits of Sales Force Automation in action, consider the typical ‘Day in the Life of a Salesperson’

Neotek Sales Force Automation

Benefits

In the modern sales environment, handwriting orders and sending them by fax is incredibly unproductive. It makes as much sense as returning to the office in between visits just to use the telephone when mobile phones are commonplace.

Put the latest product and customer data into the hands of your sales team and allow them to take even complex orders on the spot. The orders are processed immediately and accurately without any extra data entry by customer services. Talk to us about the direct financial gains made by our clients using Sales Force Automation.

The user interface has been specifically designed for non technical personnel runs on any Windows-compatible device including PDAs or tablet PCs.

Features

Select this module to allow your sales team to easily:

• Present a comprehensive catalogue with rich product information and images on any sized screen
• Offer customer specific pricing and inventory information
• Highlight promotions and new product releases
• Automatically submit customer orders for processing
• Check customer orders in progress and back orders
• Review customer sales history and the likely value of the next order
• Take a complex order at the speed at which someone speaks
• Review customer credit status
• Check on customer sales vs. budget
• Pull up customer invoices and statements
• Enter call notes and sales report updates

Future-proof your business. Neotek Sales Force Automation can be extended to include an online ordering/eCommerce module, a public website and print and CD catalogues, all powered from a single source.

A Day in the Life of a Salesperson

Start your day	Switch on your tablet, notebook, PDA or web browser log-in Check your calendar for the day’s calls See how your sales compare to your targets and set your goals Stay in the loop with notices and alerts from head office
Before each call	Get a pre-visit report for every customer See all previous orders and their status See the customer’s credit account status Know the ranged goods or predicted orders Review notes from previous visits
The sales call	Answer any question with a full, up-to-date product catalogue with pictures pricing and product specs inventory levels lead and shipping times Increase the order value with customer-specific promotions new product releases up and cross sells Place orders instantly and accurately repeat standing orders with a click orders flow directly into the back office system
After the visit	Head office process the order without delay or having to type it in again Fill in a call sheet quickly while the visit is fresh in your mind Book a follow up call or appointment Fit extra customer visits into your day
Meanwhile, at the office	Get accurate daily call reports Track sales people’s visits in real time See which promotions are working Track key customers Update the product catalogue once, and have updates sent to the entire sales team

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Public Website Module

Take advantage of rich content created within your business-to-business eCommerce system by making it available on your public web site. You choose how much and what information is to be accessible on the public site for all customers. This module can be added once either eCommerce or Sales Force Automation is in place.

Select this module so that visitors to your public site see up to date information on:

• New product releases
• Retail pricing
• Sales outlets
• Special promotions

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Print Catalogue Module

Take the pain out of producing print catalogues. You can add this module once either eCommerce or Sales Force Automation is in place. By applying the rich content already held in Neotek Enterprise, the complete files for a new printed catalogue are only a few steps away. Output files in the correct format to easily produce print catalogues for customers. There is no time consuming pagination or expense of buying special publishing software.

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CD catalogue Module

Like the Print Catalogue module, this component allows you to publish existing content to a new catalogue, this time on CD. You can add this module once either eCommerce or Sales Force Automation is in place. Output files in the correct format to easily produce CD catalogues for customers. There is no time consuming layout or expense of buying special publishing software.

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